AC
Alex C
1 reviews | Active since Dec 2017
13 Sept 2019, 16:59
Pattern Password Reset costs R253.
I have received a Nokia 7 Pus from Vodacom several months ago, i have set up the pattern password and forgot it again, I took the phone to a Vodacom outlet and the people push the power on button as well as the volume, the little android figure appeared on the screen, but it wouldn't disappear again to reset the pattern password. The phone was sent in to a repair center, they contacted me and advised that i owe them R253.00 to reset the pattern password, i am not happy with that, please advise.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Sept 2019, 11:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2019, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AC
Alex C's updateReviewer Update
23 Sept 2019, 10:57Vodacom has rep**** on 14 September 2019, they said they will make contact with me, I am still waiting!!!!
AC
Alex C's update23 Sept 2019, 10:57
Reviewer Update
Vodacom has rep**** on 14 September 2019, they said they will make contact with me, I am still waiting!!!!
Vodacom's replyOfficial
23 Sept 2019, 13:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2019, 13:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,