patiently waiting 22 days for feedback. NO MORE!

I cancelled a contract i was duped into by mondomobile of durban on the 8/7/2015. After follow up, i was told that the collection of the device was logged on 13/7. I contacted mondo on 21/7 to confirm collection. Email reply only. I then contacted vodacom and they told me it was \escalated". I have been billed for a device i dont want and dont use. This will happen again as the device was not collected and the cancellation is only completed once the device is booked in at their warehouse!! I have contacted vodacom numerous times to get this device collected to complete the deal. I went to a vodashop yesterday only to be told that i cannot purchase another product as this issue was pending. I unfortunately dealt with nono this morning. Clueless and as helpful as the rest of the callcentre staff. I then asked for a manager and was told that nahle would contact me within minutes... still waiting. I have no other option but to use this forum to get a simple issue resolved. Vodacom service is pathetic and call centre is a waste of our overcharged bills. """