Pathrtic Vodacom Service

<p>On the 29th November 2016 I had ran out of data on my 2Gig top up contract. I had logged onto my Internet Banking and purchased an additional 1Gig @ R149. The money was deducted of my account but 30 minutes later and my data was not loaded onto my data card. I dialled 111 vodacom customer care and I proceeded to explain to them my issue that I had purchased the data and my SIM has not been recharged with the desired data amount. The lady logged the call and indicated I need to send proof of payment to ********** and data will reflect between 2 - 24 hours which I promptly did despite my dissatisfaction as I required the data immediately. I had waited the 24 hour period and ther was still no data loaded. I then called back and I was told that they can see the payment was done and that there is a technical issue and it will be done within next 48 hours. I again waited and still no data I utterly mortified that it could take in excess of a day to give me 1Gig of data that you have already received payment. I called back a thrid time and was told that it takes 72 hours. Byt this time I was furious as I needed my data immediately due to work commitments. The lady stated that there is nothing she can do because it is with technical departement. I had stated to her that I wanted an update by end of business that day which was 2 December 2016. There was no calll received by Vodacom. I called back again on the 5 Decmber 2016 and the call is still not resolved or data received as well as no other feedback except for call is in progress without any definite resolution date. I called again today the 6 December 2016 just over a week since call was officially logged and there is still nothing with regard to this call. I am utterly disgusted by the service received from Vodacom. I entity that prides itself on being customer focussed and driven and this is how long I have to wait???? </p> <p> </p> <p>I have been a loyal vodacom customer for many years but this has really ****ed every ounce of faith that I have had with Vodacom. How difficult is it to give me what I have effectively paid you as an organization???</p> <p> </p> <p>Please just give me my data!!!</p> <p> </p> <p>Regards,</p> <p>JA Moses</p> <p>Highly disgruntled and disappointed</p> <p> </p>