Pathic Service charged for something I never agreed on.

Good Day

I absolutely fissappointed either Vodacom customer service and accounts departments. I was recently asked to upgrade in July. I had the sales consultant to call me back but she upgraded and me a phone.. which to this date I have not opened. I called when I received the phone. I wS told no the contract is only R75.so I agreed to keep the phone. On 7 August I received my invoice which stated debited R90.

I called to query I advised to pull out all the previous calls and listen to what was discussed. I was told 48 working hours I then received a message 10 August query still not resolved.

I call on 17th August was given a ref RCO 428913. I had even email complaints at Vodacom to assist. Today is the 29th August I received no feedback and my account was debited for R90.

What can service is this.

Acc number I***-9 the cell number is ***.