BC
Bloom C
1 reviews | Active since May 2020
11 Jul 2020, 11:58
pATHETOC SERVICE
I am trying to cancel a contract. The vodacom stores turn you away saying they no longer do cancellations in store that you need call them on ***. When you do call, you wait 10 minutes for a consultant who dropps the line as soon as you inform them that you want to cancel a line. Vodacom's customer service is pathetic!!!!!!!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
11 Jul 2020, 16:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2020, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2020, 14:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contacted with our Cancellations Department and was assisted.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2020, 14:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contacted with our Cancellations Department and was assisted.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,