PATHETIC,UNBELIEVABLE SERVICE

I am totally ****ed off with the pathetic service and feedback I have from Vodacom, I have been a loyal customer with you guys since 2010, but the last few months the service I have received is UNBELIEVABLE, and that is no compliment. My debit order went unpaid in April and May 2017, and I called the call center to cancel my debit only then I was informed about penalty fees, which I was not aware of, at no time during my inception of contract was I informed of this charge. I have logged a query with the call center on NUMEROUS occasions but received no joy, every month I have to waste my time phoning you guys to reactivate my line and endure further charges for reconnection fee, the last *********** staff I spoke to was Dezlyn who clearly needs training on client service. All I ask is that Vodacom provide me with a copy of the terms and conditions of my contract that they claim I have signed which states that I will be paying penalty fees,and I will gladly pay these fee but all you guys do is send me in circles, with no proof given to justified your claim. If I do not receive feedback I will be forced to take legal route.. THE FUTURE IS DEFINITELY NOT EXCITING WITH VODACOM!!!