Pathetic/Ridiculous Service from Vodacom Fibre not Treating Customer Fairly (0 star rating if there was a 0 star option)

This is now day 4 (26, 27, 28 & 29 July 2022) of this debacle where I am disconnected through no fault of mine and it is affecting my work as I work from home.

I have been trying for weeks to get a payment link for me to pay for my fibre line but the service I have been receiving is nothing short of APPALLING throughout.

Why must I be penalized for this lack of service by being disconnected for no fault of mine as I have been in contact with Vodacom throughout to get a payment link to continue my fibre service as I use this for work purposes as I work from home via this fibre line. (Please refer back to your database & voice recordings on how many times I called *** to get the payment link WAY before my 28day window to make the next month's payment and how many different responses I got from different consultants from Vodacom all of which turned out to be utter nonsense). I even went into the Vodacom Store in Tygervalley on the morning of Saturday 23rd July 2022 out of utter desperation as it was close to the end of the 28 Day window period and was told by them " Not to worry as I am a Vodacom customer with 3 contracts this will be added to my debit order payment on 01st August 2022 " which turns out to be utter nonsense as well. When I took out this product I was sent an e-mail from Vodacom telling me I will receive a notification with a link 3 days before my 28 days are over with a link for payment but this never happened. When I questioned Vodacom about this, a guy by the name of Abdul who apparently was dealing with my query's response was simply " I don't know why ". All attempts to contact him thereafter have fallen on deaf ears as he is ignoring all my correspondence to him. I have been a Contract customer/client of Vodacom with currently 3 contracts for more than 20yrs hence the reason why I opted/chose this fibre product through Vodacom but due to this experience I wish to cancel this fibre with Vodacom immediately. I was advised I need to request Vodacom to release this line in order for me to opt for another service provider as I can't have 2 service providers on one fibre line. I request you to please cancel this product with Vodacom immediately and release the line so I can use a different service provider but remain a Vuma user so I can continue with my work life.

Please respond with confirmation of cancellation of this Vodacom fibre product with immediate effect and confirm this line has been released so I can take up a different service provider in order for me to get connected and be able to do my work as I am now 4 days out of work through no fault of mine.

I await your urgent confirmation.of cancellation of this product through Vodacom and that the line is released for me to start with a different service provider immediately as it will still be through Vuma as the new service provider advised all this I am going through is unheard of as they deal with Vuma as well and I should not go through this abuse as they have never heard of a consumer/customer/client having to wait more than 4 days for a simple link to be sent for the customer to make payment.