Pathetick Service

I bought a Router online. Upon receiving it i saw it was wrong, emedietly i called customer care and was told to email the sales department. Courier was organized to pick up the router, that was more than a week ago still no response about the refund. I made more that 5 calls to customer care telling me to email to get a response. I sent more than 4 Emails and still nothing.

I am afraid i lost all my money. I am beyond mad. Order nr D*** Cell:***