Pathetic/disgusting service

First of all Zolile you address a customer be it in a correspondence or verbal communication, I am not your friend that you can just say hi to if my business is not important to Vodacom by all means let me know!

secondly I called in to have the matter rectified as an error could happen any where and not to complain, however due to lack of s****s of not knowing how handle a customer venting or not by you a complaint was aggravated therefore an apology is required

If you are a “supervisor” as advised in a customer oriented environment you should know this if not then I suggest you request further more training for your position.

thirdly I incurred a charge in obtaining my credit report and to confirm what is on unprofessional email below I need to request an updated copy which will not be at my expense thanks to your attitude.

I look forward to a proper feedback.... Not forgetting that you practically imp**** that I was lying so with the matter being resolved I assume that you know what you should do

Regards

Mrs Mkizwana

From: Ndunge, Zolile, Vodacom South Africa (External) ********** Sent: 16 November 2017 08:59 To: Naki, Nombogo Subject: EXT RE: **********

Hi

Feedback for our legal department .

A request sent to ITC, Experian and Xds to have the credit profile activated and updated from the date of inception as up to date.

Feedback from the Bureau: "Your request has been processed and completed by TransUnion Tu ********** 05".

Regards Zolile

From: Naki, Nombogo ********** Sent: 16 November 2017 10:13 AM To: Kwane, Lubabalo, Vodacom South Africa (External) Cc: Ndunge, Zolile, Vodacom South Africa (External) Subject: FW: ********** Importance: High

Good morning Lubabalo,

I trust that you are well.

I have asked for the complaint below to be escalated to a manager which I believe you are, kindly advise if it has been brought to your attention and what you have done about it seeing that I haven’t had any response from Zolile?

I would also like to know Vodacom’s protocol measures when you receive customer complaint relating to service and level of customer service provided by your staff.

I await your prompt response before I escalate this further.

Regards

Mrs Mkizwana

From: Naki, Nombogo Sent: 15 November 2017 14:06 To: 'Ndunge, Zolile, Vodacom South Africa (External)' Subject: RE: ********** Importance: High

Hi Zolile,

I await feedback on what you have done regarding the below, and please furnish me with a manager’s email address & contact number.

Best Mrs Mkizwana