Pathetically slow support for an issue that Vodacom has caused

The Vodafone router in our Vodacom Fibre setup has been randomly disconnecting and reconnecting for the past 1+ months. Last night I reset it to factory defaults in an effort to sort this out. Since then it does not connect to internet at all. I restored the settings that I saved just before resetting the router, and it still does not connect to the internet at all. I contacted Vodacom support who said that there was a setting problem on their side that seems to be preventing connection but that it will only be fixed in 48 hours! This is a problem that they have caused and as a result, we will have no internet for 2 days and our business cannot run for that period of time! Pathetic.