1 reviews | Active since May 2015
Pathetically misinforming clients
After opting to go from a topup to prepaid, I was still billed for topup but no airtime received. I contacted accounts department, I was informed that I received incorrect info from cancellation department. Consultant ended by saying that he could not do anything about it. I had this vodacom number since 1995. This is not the 1st time this kinda of thing happened to me at vodacom. I did overlook the last incident but this can't go on. The last incident I had to fork out extra R500 and they didn't even try to assist me. They need to be taken to task.7
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Today is the 5 September 2016, 8 days after i have upgraded my contract and still no internet or data connections. No one has eber called me back to give me an update. I phoned 082111 acgain and still no solution, tall they did was transfer my call to another consultant who supposbly could help, but just told me that she is logging a service call and that someone will call be in 24 to 48hrs. GREAT PATHETIC SERVICE!!!!!!!!
Today is the 5 September 2016, 8 days after i have upgraded my contract and still no internet or data connections. No one has eber called me back to give me an update. I phoned 082111 acgain and still no solution, tall they did was transfer my call to another consultant who supposbly could help, but just told me that she is logging a service call and that someone will call be in 24 to 48hrs. GREAT PATHETIC SERVICE!!!!!!!!