JG
Jesse G

1 reviews | Active since Aug 2022

28 Jun 2023, 00:38

Pathetic, worst service provider in SA

Vodacom does not even deserve a one star. They bill us for contracts that the sim cards are not even activated for then state their contract terms and conditions so that you cancel. The staff at the stores are pathetic on customer care. The process for logging complaints is actually pointless because it takes two years before someone can log it or come back to you. Requesting for assistance for any support is super dreadful and by far the worst of all networks within SA. My advise is get a lawyer to persue any contract terminations because you will never get it resolved and end up getting a debt review for a company who fails to provide a service and does not understand the meaning of true clear communication.

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2023, 08:04
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team