PATHETIC WITH NO ASSISTANCE ON A ACCOUNT

I don't even know where to start by this PATHETIC PLACE . I have been sending email back and forth that I cannot make payment on the arrears amount of R1300.00 that I owe them. Kept on tell the consultant today on the 06/06/2025 that I have made payments on my account more than I should why cant they take the extra money and add that onto the arrears. Kept on tell me that I don't have a credit??? so what did they do with the remaining R200.00 each month.

I don't have a stable income at the moment and cannot pay... Will keep the line suspended until I can make the full payment BUT in the meantime the account will accumulate until you can pay.

Not being helpful but want to debit my last money out of my account to add to the benefit. WOW YOU A VERY HELPFUL, BY NOT HELPING ANYONE.