CD
Carla D

1 reviews | Active since Jun 2010

28 Dec 2015, 11:58

Pathetic ways on billing people----*****S

I have a reoccurring data bundle and I noticed that it was not going to kick in on time so I bough a bundle so that I would not be charged our of bundle rates. Bought it on the 25/12/2015 and it expires on the 23/01/2016 and my normal reoccurring data bundle kicked in on the 26/12/2015 which expires on the 24/02/2016. Now I notice that they are deducting from the bundle that expires on February and not that one that expires first in (January). Their procedure is the last one bought is the first on used. *****s I tell you. Not fair that they are taking from the bundle that expires last first. Its a stupid procedure so all the MB that I bought are going to be totally lost. I do not agree with this procedure I think you have just found another way to ******* your loyal customers. NOT SATISFIED WITH YOUR ANSWER AND PROCEDURE THAT YOU HAVE. Why do such big companies always find a way to cheat their customers?<br> <br> Very upset<br> C

0
Replies (1)
Vodacom
Vodacom's reply28 Dec 2015, 12:46
Official
Hello CarlaD,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team