Pathetic, waste of time and money

Service is pathetic, my fibre is not working because they say its not active but i received an sms saying it is. Put me on hold for 40mins+ to ask the manager and cut the call on me! I have a ticket number from Mweb that there is an issue on Vodacom side but then im told i cant call Vodacom, Mweb has to do it. Disgusting service really poor worst part is I've already paid!!!