RF
Ron F

1 reviews | Active since Jan 2017

05 Jan 2017, 13:44

Pathetic Vodacom.za

<p>I signed a new contract with Vodacom retail store Norwood Johannesburg on 2 ND January 2017 with the promise of activation in 2-4 hrs . 4 days later still no service despite many calls to Customer Care who are also absolutely unhelpful . </p> <p>Nobody takes ownership. If the problem and nobody gives a **** .</p> <p> </p> <p>dont use Vodacom as they are *********** </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jan 2017, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jan 2017, 08:03
Official

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

Please note that we have escalated the matter to our Regional Office for further investigation and assistance.

Regards,
Vodacom Consumer Website Team