Pathetic Vodacom Support - Chat Service not working properly and not getting feedback
<p>I have been trying to use the Vodacom Chat Support service for more than a week now - via App on the Phone and my PC - using 2 different service providers for internet connection. All other connections work except for the Vodacom Chat service which disconnects each time after about a minute - and they don't have an email service for support.</p> <p> </p> <p>I also had a chat on the phone after many efforts to use the chat service and now I dont have any record of that and also aren't getting feedback - I have asked 3 or 4 other support consultants to follow up and get the original person to provide feedback and mail me - no response. </p> <p> </p> <p>Basically, no support service offered.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So it's been 2 weeks since I logged a call with no feedback/response from the service consultant.
Since then I requested various other service consultants to get them to provide feedback, no feedback/response yet.
A complained on HelloPeter - the response was most likely a copy-paste excercise - "will make contact with you in due course" - nothing happened.
Just before logging the complaint I also logged a new call with the consultanty noting that I will receive an email "immediately" so that I can send through details of my original query. "immediately" did not occur within the week that followed and still no response.
All Lies - based on all the complaints about Vodacom's service it seems the Vodacom support strategy is merely to frustrate customers to a point where they just give up. Reminds me of the ANC, Time for Change...
So it's been 2 weeks since I logged a call with no feedback/response from the service consultant.
Since then I requested various other service consultants to get them to provide feedback, no feedback/response yet.
A complained on HelloPeter - the response was most likely a copy-paste excercise - "will make contact with you in due course" - nothing happened.
Just before logging the complaint I also logged a new call with the consultanty noting that I will receive an email "immediately" so that I can send through details of my original query. "immediately" did not occur within the week that followed and still no response.
All Lies - based on all the complaints about Vodacom's service it seems the Vodacom support strategy is merely to frustrate customers to a point where they just give up. Reminds me of the ANC, Time for Change...
It seems Vodacom is simply ignoring all service requests and complaints...
Still no response....
Now Vodacom App and Website also not allowing login...
What a **** service provider...
It seems Vodacom is simply ignoring all service requests and complaints...
Still no response....
Now Vodacom App and Website also not allowing login...
What a **** service provider...
It's now 3 weeks, still no service....
It's now 3 weeks, still no service....
and still nothing...
and still nothing...
And still no service - guess I will need to stop the debt order. Vodacom is really the worst ever...
And still no service - guess I will need to stop the debt order. Vodacom is really the worst ever...