Pathetic vodacom strikes again.

I renewed my contract with vodacom a few months ago, without being told that I'm still going to pay for the previous device. I received my bill which was over R1000. I phoned them and that's when I was told about how they operate.

I made an arrangement because my account was now in arrears and last month was my final deduction. Today, I got a call from vodacom regarding my account. The agent told me that after the last instalment, I had to phone them to request that the normal instalment should go off in October. Now I ask you this. How am I supposed to know this if the agent didn't tell me? I've had no problems with this in the past, so why now all of the sudden do I have to tell them what to do?

Vodacom needs to start training their damn agents to tell the customer the truth.