Pathetic Vodacom Store Village Mall Hartebee****rtdam

I had the worst experience ever when I took out a new contact with Vodacom at the Village Mall, Hartebee****rtdam. I wanted to buy a Samsung but they advised me to buy the Hawaii Pro 20. I wanted a phone specifically to take good pictures. I had a problem with my phone from the first day. I went back several times to try to resolve the problem but got no assistance. I have asked to speak to the manager but he or she is never in or available. On my question re the poor picture quality one of the consultants informed me that the Hawaii will adapt to my style of picture taking because it is a smart phone I must be patient. At another visit they could not explain why an old blackberry and IPhone took better pictures than mine. The staff only want to make sales. When I asked them to transfer my details from my Samsung to my new phone I had to pay the staff member R250 cash. She had her own business in the Vodacom shop. She did not uploaded all my details and when I went back the next day, I had to pay and extra R20. I spoke to several other clients and all of them have similar problems, no service and no assistance. The Cell C shop is aware of my problem with my mobile. They were prepared to help me several times although I am not a customer. I cannot understand that Vodacom can allow this non service on one of their Franchise stores.

We were part of the team that installed the Vodacom lines to Cape Town many years ago, as one of the first customers it is sad to get no service from Vodacom. #BelindaJoubert