AF
Adele F

1 reviews | Active since Aug 2018

24 Oct 2018, 08:53

PATHETIC VODACOM STILL WAITING FOR CREDIT AFTER 5 MONTHS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FOUTH COMPLAIN! GOT A CALL FROM A CONSULTANT @ 8:45 THIS MORNING WHERE SHE STARTED SHOUTING AT ME CAUSE I HAVENT PAID THIS ACCOUNT AND THEN SHE PUT THE PHONE DOWN ON ME SIGING!!! YOU SHOULD REALLY UP YOUR GAME VODACOM, I WILL NOT PAY ANY OF MY CONTRACTS WITH YOU UNTIL THIS ACCOUNT HAS BEEN CREDITED!!!

BILL NOW STANDING AT R2400, PLEASE EXPLAIN FOR WHAT?????????????????? AFTER I HAVE HAD 2 CALLS FROM "WESLEY" SAYING THIS ACCOUNT WILL BE CREDITED YOU ARE STILL HAUNTING ME FOR SOMETHING I WILL NOT PAY FOR, I HAVENT RECEIVED THE SERVICES WHY SHOULD I PAY????????????????????????????????

I HAVE ASKED 5 MONTHS NOW AND NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Third complaint!!! STILL NOT SORTED OUT 5 MONTHS LATER!! Ref No 1: SR180 ********** 24 Ref No 2: SR180 ********** 94

AGAIN GOT A CALL FROM ACCOUNTS, AGAIN ANOTHER MONTH CHARGED TO MY ACCOUNT!!! WHAT THE HELL VODACOME!!! SORT THIS OUT NOW!!!!!!!!

First Complaint 15 Aug 2018, still waiting for credit on my account and you just keep adding charges to my ACCOUNT!!!!! (15 Aug:) Still NOT SORTED OUT!!!!!

I signed up a few month ago for Fibre 20mbs line, Vodacom then installed the incorrect line (4mbs) SAME AS WHAT I HAD AT THE TIME!! When I phoned to query this, they told me that I completed the application form asking for a 4mbs line!!!! Why on earth would I sign up for something exactly the same than what I have and pay DOUBLE THE PRICE CAUSE IT FIBRE!! They then appologized and said they would send someone to correct the fault, 2 months down the line, I am still waiting for someone to "upgrade me", I then asked them to cancel the line all together and come and remove their modem and equipment that I dont want!!! They have NOT contacted me at all!!! I received a SMS from MBD Attorneys today saying please pay R1989 today on your VODACOM ACCOUNT TO AVOID BEING BLACKLISTED!!!! WHAT THE HELL?????? DO NOT SIGN UP WITH VODACOM, ITS A **** AND THE SERVICE IS PATHETIC, NO UPDATES, NO CALLS, NO CANCELLATION REQUEST, NOTHING!!!! BUT THEY WANT THE MONEY!!!! WHICH I REFUSE TO PAY!!!! I WANT THIS BILL CREDITED AND YOUR EQUIPMENT REMOVED VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply24 Oct 2018, 10:13
Official
 
Dear Customer, 

Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team  
Vodacom
Vodacom's reply01 Nov 2018, 13:08
Official
Dear Adele, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.
 
Regards 
Ashwin Abdurahman 
Consumer Website Team(SA)