Pathetic Vodacom Services

Woke up on New Years morning to find I do not have Internet (fibre) at home. Tried restartint my router with no luck. Ended up calling Vodacom Fibre service to find out what's happening ony to be told that my line had been suspended for non-payment. According to the very unfriendly & seemingly unhappy call centre person i spoke to, they "tried" to debit my account on 31-12-24 but was unable to process the payment so they immediately suspended my account. I was paid my salary early in the morning of 31-12-24 so there was more than sufficient funds available in my account. So the bounced debit was not my fault. Now I have to perform an EFT payment to get my service reinstated because it's a Public Holiday.

Not the 1st time I'm having issue with Vodacom Fibre. Even mentioned to the call centre person how unhappy I am with their service but was completely ignored.