RA
Riyaz A
1 reviews | Active since Aug 2018
17 Oct 2018, 14:56
Pathetic Vodacom Service . (second review )
We have 2 garages in Ogies Mpumalanga. All of our speed points on site work with Vodacom Signal . WE HAVE NO SIGNAL WITH VODACOM AT ALL!!!! We are losing customers by the day as they can not pay for fuel with any bank cards .
We have app**** for a signal booster in July as we struggle with Vodacom signal . The application has been approved by vodacom , but they don't have technicians to come and install the signal booster . For tree months Vodacom does not have technicians working for them ??????? Poor excuse !
I would not suggest Vodacom to any one !! As they have no signal and no customer service.
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Replies (2)
Vodacom's replyOfficial
17 Oct 2018, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2018, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Oct 2018, 13:27Dear Riyaz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Network Team have been in touch and advised that we are currently awaiting stock on the booster. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Network Team have been in touch and advised that we are currently awaiting stock on the booster. Regards Consumer Website Team(SA)
Vodacom's reply19 Oct 2018, 13:27
Official
Dear Riyaz,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Network Team have been in touch and advised that we are currently awaiting stock on the booster. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our Network Team have been in touch and advised that we are currently awaiting stock on the booster. Regards Consumer Website Team(SA)