Pathetic Vodacom Service - Repair to Sony M4 Aqua

I renewed my contract with Cellucity (Clearwater Mall) and received a new Sony M4 Aqua. The phone was only 3 weeks old when it started to overheat and switch off draining the battery. I booked it in for repair on 11 October 2015. Devon assisted me and was very helpful. The phone was in pristine condition with a cover and glass screen protector fitted.<br> During the first week I received a call from the Vodacom repair centre and they said the battery fault was repaired, but wanted to know about a crack near the SD card area. I told them that there was definitely no cracks of any kind on the phone when I booked it in as I am very meticulous with my devices and it was only 3 weeks old. So either the courier or the Vodacom repair centre themselves cracked the phone.<br> <br> A week later I phoned the repair centre and they said they were waiting on a call from the Cellucity manager to proceed. They said they would phone me the following day (Friday), but to no avail.<br> The phone has been in for repair for over 2 and a half weeks now and I still have not received feedback from anyone. This is pathetic service from Vodacom!! Job No: ***3