Pathetic Vodacom Service - Empty promises and useless customer service system

Online order not sorted since 4/6/2020. 16 Calls, 8 e-mails and about 12 different people from call centres all just not resolving the issue. This is the second complaint on Hello Peter about this issue. On 20 July, Lange Gurling from Vodacom Hello Peter Department (yes they do actually have a department to deal only with Hello Peter complaints) phoned me and promised that someone from sales will call me and sort out my problem. As with all Vodacom staff , Lance is not willing to give a direct number to call back or even e-mail (it is confidential Lance recons...) Junaid from Sales called and offered me the same package I ordered online on 21/7/2020, BUT he just needs to quickly do the vetting. More than a week later and no word again from anyone at Vodacom. Empty promises and no way to get back to the person that makes promises because their direct telephone number and direct e-mail is not available or private. Really Vodacom. Your system is not working. Your service is pathetic.