Pathetic Vodacom Service

Pathetic and frustrating service I have experienced from Vodacom in Greenacres Mall, Port Elizabeth. I went to activate eSIM on my Iphone and I was assisted by Jody Harrison, he is bad no customer service at all. The process was never completed and him and the staff are giving me hard time to finish this whole process. Mind you I paid money for this and I can’t use my sim cos he has sim swapped the number. I don’t know what to do anymore! I’m stuck with a phone that don’t have network and I can’t receive calls I’m very cross and dissapointed with Vodacom