Pathetic Vodacom service

This has been the worst experience I have ever had. I have been trying to sort out an *****elant contract account on my ID as well as a contract that was taken out by an ex boyfriend that was a corporate manager at Vodacom.

It's been over a year now and I have phoned the legal department multiple times where they say they will either get back to me or it's sorted. Then nothing.

I have been to the police station and I was told to go to Cape Town where the contract was taken out. All I want to do is get it sorted as it's on my name and I will only pay what I am liable for and that is one handset a Huawei P30 Pro only as I never received the sim card that was supposed to be part of the contract I am on my Father's contract. A Sim swop was done and I have a handset with no data plans but yet I must pay for it. I have never received an invoice or statement as my ex has linked the accounts to his number and he has disappeared of the earth.

I have been threatened by vodacom and then when I phone, it is for someone else and while I'm on the line with the legal department I ask to please sort mine out and they say I don't have an account with them. It's pathetic, at this point I can only get lawyers involved as I'm not going to take responsibility for this mess.

When I go to vodacom stores no matter where they too also can't help. I definitely will never support vodacom or recommend ever again.