Pathetic Vodacom service

I have a contract data that I took with Vodacom mid January 2022 , it only worked for 1 month and stopped working, simcard doesn't have network, I did a Simswap but still failed, I've tried calling the call center and visiting the vodacom outlet but I'm just being sent from pillar to post and they just don't fail to send statements yet I'm not getting any service from them.