RC
Reagan C
1 reviews | Active since Apr 2023
24 Apr 2023, 11:45
Pathetic vodacom service
Vodacom clearwater has pathetic customer services..
I was held up and ****** by 8 gunmen on Tuesday Went to vodacom clearwater on Wednesday the 19th of april to take out a contract.. Phone was activated around 5:30pm Went home Noticed phone was defective Wasn't reaching full charge Speaker was faulty Built quality of phone was pathetic Went back to clearwater to explain and return phone Spoke to a Indian lady who is the manager She tested phone and she can clearly see phone is defective.. Its less than 24 hours She refused to change phone Refused to upgrade the contract All she can do is send phone for repairs
I went to vodacom repair centre Spoke to manager markus He tested phone Phone is faulty
Manager refuses to cancel contract
I have been in 1 situation Vodacom makes it worse with their terrible customer services..
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Apr 2023, 12:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2023, 12:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RC
Reagan C's updateReviewer Update
24 Apr 2023, 20:27Clearwater mall could not even assist with a proper loan phone
They want to give me a basic loan phone that can only make and receive calls
I had to get a loan phone from Marcus at the vodacom repair center in Fourways
They want to give me a basic loan phone that can only make and receive calls
I had to get a loan phone from Marcus at the vodacom repair center in Fourways
RC
Reagan C's update24 Apr 2023, 20:27
Reviewer Update
Clearwater mall could not even assist with a proper loan phone
They want to give me a basic loan phone that can only make and receive calls
I had to get a loan phone from Marcus at the vodacom repair center in Fourways
They want to give me a basic loan phone that can only make and receive calls
I had to get a loan phone from Marcus at the vodacom repair center in Fourways
RC
Reagan C's updateReviewer Update
26 Apr 2023, 14:06To whom it may concernToday marks a week
No feedback whatsoever!!! I was told via head office
I will be receiving a call from the cluster manager
Nothing!!!
Pathetic vodacom service
Vodacom clearwater has pathetic customer services
I was held up and ****** by 8 gunmen on Tuesday the 18th of april
Went to vodacom clearwater on Wednesday the 19th of april to take out a contract
Phone was activated around 5:30pm
Went home Noticed phone was defective
Wasn't reaching full charge
Speaker was faulty
Built quality of phone was extremely poor
Went back to clearwater to explain and return phone
Spoke to a Indian lady who is the manager
She tested phone and she can clearly see phone is defective an is as I said
less than 24 hours of contract
She refused to change phone
Refused to upgrade the contract or phone
Refused to cancel contract
All she can do is send phone in for repairs
It's a brand new defective phone that's was activated less than 24 hours ago
Refused to give me a proper loan phone
Want to give me a basic loan phone that can only receive and make calls.. Not a smart phone
I went to vodacom repair center in Fourways Spoke to manager markus
He tested phone
Phone is faulty
He provided me with loan phone
Explaining all he can do is book phone in and send to head office repair center in midrand for further assessment and repair
It's not in his control to resolve situation
(understandably)
He directed me to call customer service and email complaints
Monday the 24th of April I went to head office in midrand
Hoping this matter can be resolved
Spoke to a constant at vodaworld
Consultant called the store clearwater trying to assist me because there's nothing he can do from his side because clearwater is a franchise
Management of clearwater says they not allowed to cancel contract or replace phone
He himself could see there's no winning with them (his words)
Hence they give a bad reputation to vodacom as a company
I have been with vodacom for about 8 year if I am not mistaken
And if this is how customers are treated
I never want to deal with vodacom ever again
I will make sure that every person I know
Does not deal with vodacom
I need this contract canceled
And the franchise clearwater mall vodacom to be delt with
There are offcourse rules and customer service regulations that they need to abide by
They are not!
No feedback whatsoever!!! I was told via head office
I will be receiving a call from the cluster manager
Nothing!!!
Pathetic vodacom service
Vodacom clearwater has pathetic customer services
I was held up and ****** by 8 gunmen on Tuesday the 18th of april
Went to vodacom clearwater on Wednesday the 19th of april to take out a contract
Phone was activated around 5:30pm
Went home Noticed phone was defective
Wasn't reaching full charge
Speaker was faulty
Built quality of phone was extremely poor
Went back to clearwater to explain and return phone
Spoke to a Indian lady who is the manager
She tested phone and she can clearly see phone is defective an is as I said
less than 24 hours of contract
She refused to change phone
Refused to upgrade the contract or phone
Refused to cancel contract
All she can do is send phone in for repairs
It's a brand new defective phone that's was activated less than 24 hours ago
Refused to give me a proper loan phone
Want to give me a basic loan phone that can only receive and make calls.. Not a smart phone
I went to vodacom repair center in Fourways Spoke to manager markus
He tested phone
Phone is faulty
He provided me with loan phone
Explaining all he can do is book phone in and send to head office repair center in midrand for further assessment and repair
It's not in his control to resolve situation
(understandably)
He directed me to call customer service and email complaints
Monday the 24th of April I went to head office in midrand
Hoping this matter can be resolved
Spoke to a constant at vodaworld
Consultant called the store clearwater trying to assist me because there's nothing he can do from his side because clearwater is a franchise
Management of clearwater says they not allowed to cancel contract or replace phone
He himself could see there's no winning with them (his words)
Hence they give a bad reputation to vodacom as a company
I have been with vodacom for about 8 year if I am not mistaken
And if this is how customers are treated
I never want to deal with vodacom ever again
I will make sure that every person I know
Does not deal with vodacom
I need this contract canceled
And the franchise clearwater mall vodacom to be delt with
There are offcourse rules and customer service regulations that they need to abide by
They are not!
RC
Reagan C's update26 Apr 2023, 14:06
Reviewer Update
To whom it may concernToday marks a week
No feedback whatsoever!!! I was told via head office
I will be receiving a call from the cluster manager
Nothing!!!
Pathetic vodacom service
Vodacom clearwater has pathetic customer services
I was held up and ****** by 8 gunmen on Tuesday the 18th of april
Went to vodacom clearwater on Wednesday the 19th of april to take out a contract
Phone was activated around 5:30pm
Went home Noticed phone was defective
Wasn't reaching full charge
Speaker was faulty
Built quality of phone was extremely poor
Went back to clearwater to explain and return phone
Spoke to a Indian lady who is the manager
She tested phone and she can clearly see phone is defective an is as I said
less than 24 hours of contract
She refused to change phone
Refused to upgrade the contract or phone
Refused to cancel contract
All she can do is send phone in for repairs
It's a brand new defective phone that's was activated less than 24 hours ago
Refused to give me a proper loan phone
Want to give me a basic loan phone that can only receive and make calls.. Not a smart phone
I went to vodacom repair center in Fourways Spoke to manager markus
He tested phone
Phone is faulty
He provided me with loan phone
Explaining all he can do is book phone in and send to head office repair center in midrand for further assessment and repair
It's not in his control to resolve situation
(understandably)
He directed me to call customer service and email complaints
Monday the 24th of April I went to head office in midrand
Hoping this matter can be resolved
Spoke to a constant at vodaworld
Consultant called the store clearwater trying to assist me because there's nothing he can do from his side because clearwater is a franchise
Management of clearwater says they not allowed to cancel contract or replace phone
He himself could see there's no winning with them (his words)
Hence they give a bad reputation to vodacom as a company
I have been with vodacom for about 8 year if I am not mistaken
And if this is how customers are treated
I never want to deal with vodacom ever again
I will make sure that every person I know
Does not deal with vodacom
I need this contract canceled
And the franchise clearwater mall vodacom to be delt with
There are offcourse rules and customer service regulations that they need to abide by
They are not!
No feedback whatsoever!!! I was told via head office
I will be receiving a call from the cluster manager
Nothing!!!
Pathetic vodacom service
Vodacom clearwater has pathetic customer services
I was held up and ****** by 8 gunmen on Tuesday the 18th of april
Went to vodacom clearwater on Wednesday the 19th of april to take out a contract
Phone was activated around 5:30pm
Went home Noticed phone was defective
Wasn't reaching full charge
Speaker was faulty
Built quality of phone was extremely poor
Went back to clearwater to explain and return phone
Spoke to a Indian lady who is the manager
She tested phone and she can clearly see phone is defective an is as I said
less than 24 hours of contract
She refused to change phone
Refused to upgrade the contract or phone
Refused to cancel contract
All she can do is send phone in for repairs
It's a brand new defective phone that's was activated less than 24 hours ago
Refused to give me a proper loan phone
Want to give me a basic loan phone that can only receive and make calls.. Not a smart phone
I went to vodacom repair center in Fourways Spoke to manager markus
He tested phone
Phone is faulty
He provided me with loan phone
Explaining all he can do is book phone in and send to head office repair center in midrand for further assessment and repair
It's not in his control to resolve situation
(understandably)
He directed me to call customer service and email complaints
Monday the 24th of April I went to head office in midrand
Hoping this matter can be resolved
Spoke to a constant at vodaworld
Consultant called the store clearwater trying to assist me because there's nothing he can do from his side because clearwater is a franchise
Management of clearwater says they not allowed to cancel contract or replace phone
He himself could see there's no winning with them (his words)
Hence they give a bad reputation to vodacom as a company
I have been with vodacom for about 8 year if I am not mistaken
And if this is how customers are treated
I never want to deal with vodacom ever again
I will make sure that every person I know
Does not deal with vodacom
I need this contract canceled
And the franchise clearwater mall vodacom to be delt with
There are offcourse rules and customer service regulations that they need to abide by
They are not!