1 reviews | Active since Sept 2018
Pathetic Vodacom service and rude online staff
This morning I decided to query my Vodacom debit order and realised that I've been charged an additional R47. Upon enquiry with Ntombi (online consultant) at 10:50am stated that Vodacom added this amount to my bill for an extra 150mg per month which I did sign up for nor did I receive any confirmation of. She was rude and stated that if I do not want to continue with this contract then I should cancel it and pay the penalty fees. Pathetic service! Rude consultants!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, we have advised accordingly.
Regards
Consumer Website Team
Dear Customer
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, we have advised accordingly.
Regards
Consumer Website Team