1 reviews | Active since Aug 2015
Pathetic Vodacom service and consecutive incorrect billing.
Last month after upgrading, Vodacom incorrectly overcharged me with R 2400. It took more than a month to resolve. This month Vodacom incorrectly double charged me for line rental. A mistake the service agent admitted would not have been picked up by Vodacom if it wasn't identified by me. The service in resolving these unacceptable mistakes was pathetic to say the least. I am consequently canceling all my contracts with Vodacom.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Please note that we have tried making contact with you on numerous occasions and to no avail.
If however, you do still require assistance and intervention you may respond via email.
Regards
Consumer Website Team
Dear Customer,
Please note that we have tried making contact with you on numerous occasions and to no avail.
If however, you do still require assistance and intervention you may respond via email.
Regards
Consumer Website Team