HS
Hennie S
1 reviews | Active since Apr 2020
07 Feb 2022, 13:43
Pathetic Vodacom Service
I have been trying to resolve a fibre issue since 24 January 2022 without success up to today. Numerous SR tickets issued (and cancelled ones) without any luck thus far. You can not speak to any Dept Heads/ Managers at all. Can not continue like this at all.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Feb 2022, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Feb 2022, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Hennie S's updateReviewer Update
07 Feb 2022, 17:36It seems I should not hold my breath. Nobody at Vodacom seems serious about customer care. The day is over, and nobody has called.
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Hennie S's update07 Feb 2022, 17:36
Reviewer Update
It seems I should not hold my breath. Nobody at Vodacom seems serious about customer care. The day is over, and nobody has called.
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Hennie S's updateReviewer Update
09 Feb 2022, 10:21It is now two full days later, and still no calls from Vodacom's "No" Care Consultant. Once again I had to try and follow up as to where we are. No idea.....
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Hennie S's update09 Feb 2022, 10:21
Reviewer Update
It is now two full days later, and still no calls from Vodacom's "No" Care Consultant. Once again I had to try and follow up as to where we are. No idea.....