Pathetic Vodacom service

Pathetic Vodacom service, no accountability whatsoever. everyone is passing the buck. They sent me a faulty laptop on the 24th of August 2021, I am still fighting to get the collection and now, after closing my query I found out that it will take 7-14 working days for collection then another however many many days to reverse the upgrade and redo it. I mean really, today someone from Vodacom calls me to insure the laptop what a laugh, it clearly shows there is no communication within departments otherwise they would have known the laptop is faulty and awaiting collection. The worst thing is they have already changed my billing to the new contract. what does that even mean when I can't even use the laptop and by the look of things, it will take the whole month to resolve. I am going to cancel the debit order asap until this issue is sorted. Vodacom is the pits for sure!!!