PATHETIC Vodacom Service

Well in May someone called me to offer what I perceived as a great fibre deal for what I was currently paying and the line speed I was on. 24 May I started the process to aquire Fibre through Vodacom for my home. I was sent a Router. When I enquired about technician coming out to connect my Fibre I was firstly told that Openserv is not in my area. Even tho my sister who lives on the same property had Fibre installed through Openserv.

31 July a new sales order was initiated. Why Only God knows. So end of zjune my Fibre with previous company ended. Mean From July was without internet. Then in mid August I received another router. Still No technician. Then when I again enquired about this I was sent a 3rd router with a ****le, Interim INTERNET UNTIL MY FIBRE became active. 30 August my Fibre EVENTUALLY went active.

I received an email from Peter Ganca In September stating, that there was an amount of R 2293,91 that will be credited to my account. After numerous enquiries as to why my September bill was standing at R 5229 instead of R2965, I was told they billed me incorrectly AFTER I told them the first router I was sent was NEVER used so how could I be billed for it. Peter said he would try and sort it out so that they bill the correct amount before my deduction on 27 September. Alas, needless to say thrr big amount of R6229 was deducted. That is HALF my salary. I have since 20 Sep as is reflected on the Vodacom system under my name tried to have this amount of R2293, 91 refunded into my account. As a result of this Vodacom nightmare I was unable to pay my rent in full. In fact I still owe R1508 as well as money to an auto Electrician of R 250. And have had to borrow money just to survive until today because for some reason Only God k ows they have Still Not refunded my money. Today is 19 October. Are the powers that be at Vodacom so cruel and heartless that they wud let a sole bread winner go through this hell of a nightmare. What is crediting my account going to help if I don't even have money for a bread!!

So in a nutshell. 1. Vodacom billed me incorrectly. 2. In an email by Peter Gance he states that my account will be credited with R 2293,91 for October. WHY WAS THIS not refunded to my account. Surely someone with half a braincell at Vodacom can realise that how am I supposed to survive and live without money. 3. I have since 20 Sep UNSUCCESSFULLY tried to get my money refunded. If I must hear ONE more time that the matter has been escalated and even Peter's manager has been Cc in an email indicating my dilemma, then I am going to swear every word under the sun. This previous sentence is what I was told last week Friday. For the Biggest Network in SA they are pathetic with their service to clients. I must have spoken to Ever single Call center agent in Vodacom Fibre Department in the last 29 days trying to get my money back. Vodacom to me is a clear reflection of what is happening at Eskom. Please help?!!!