PATHETIC VODACOM "SERVICE"

I have been trying to upgrade my cell phone contract from February 2023, I have had to go through the process 5 times and still no upgrade. 1st the company didnt want to accept my drivers licence (yet I can renew a bank card with a driers licence) Vodacom was informed and they said they will lift the rulesa dn as RAM to accept the drivers licence... This never happened. Then 2nd round I found out that my contract was cancelled (not by me but by the phone being returned, not by me). 3Rd round the contract was either not sent through or activated I still dont know the truth, but when eventually corrected, again, suddenly no stock. 4th The incorrect info was uplaoded and no stock available even after it was confirmed that the device I wanted was in stock. Round 5 again after changing and confirming the device I wanted was in stock, again was suddenly not available. It has taken 3 months to try and upgrade by Vodacom, and all they say is we apologize for the inconvenience!!! I have spoken nicely, gone through the treacherous service & treatment each time, lost my temper and just accepted what they do, as, honestly we as the client does not have much of a choice and they know it!!!! Their service is utterly pathetic!! It has caused me emotional stress, time and money wrt their poor unprofessional service!!! I am beyond dissatisfied, but sadly I should have expected it from a company that only seems to want to get peoples money and offer no service in return, perhaps the contract I requested was too small to be of any value to Vodacom! Disgruntled Beyond!!