1 reviews | Active since Feb 2017

22 Feb 2017, 12:27

Pathetic Vodacom Service

<p>Had a Vodacom contract for 18 years, then moved to prepaid last month.<br />I am experiencing numerous problems with the Vodacom network.<br />l cannot send SMS's. I cannot receive notifications from my bank and I cannot make outgoing calls!!</p> <p>I have visited the VodaShop in Hout Bay and Claremont four times and they are unable to assist.<br />I have dealt with numerous Vodacom call centre agents and they have not resolved my problem yet!!<br />Do I go to the Press to complain??? Because according to ALL of the service people at the Vodashops this is a REGULAR COMPLAINT.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Mar 2017, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team