GP
Giovanni P

1 reviews | Active since Dec 2018

20 Mar 2023, 10:12

Pathetic Vodacom service.

Most disrespectful, disgusting, online consultants working at Vodacom online. They promise to call you back. They promise you will get a deal that they know is not available and escalate the matter to the next level just for you to be left out in the cold. Does Vodacom think they untouchable? Can do and say as they please? How many times must you call and email vadmin just for a follow-up? When you do get a response after nearly two months then they don't listen to all the phone calls, only seven and make like you unreasonable and not understanding whereby from the beginning your calls were ignored and not taken into account so that it seems like you in the wrong. Very bias.

Writing a review here on hello Peter, knowingly nothing will happen anyway.

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2023, 12:01
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team