PATHETIC Vodacom service

We took up an online contract with Vodacom as the deal was not available instore. WORLDS WORST EXPERIENCE AND SERVICE EVER !!! Would not recommend anyone to take and online deal with Vodacom. And the people in store just say they cant help as it is an online deal.

The contract was taken up on the 18 th of August already - the phone was faulty and had to be sent back. RAM couriers is even worst than Vodacom themselves, and after having to phone them everyday the phone was only collected on the 6th of September. Again after an follow up everyday no new phone was sent and we are STILL trying to get the contract cancelled with NO LUCK. They send you from one consultant to the next, which no one of them know what they are doing.

If I could give negative stars on this rating I would. The amount of time wasted to date just to get this cancelled is ridiculous, and now we will still have to pay the debit order without the use of the phone for the month or the ACTUAL phone at this point.