Pathetic vodacom service

So after finally getting through to a representative to upgrade my contract after a week of trying to call in , the call centre agent upgraded my line , and did the order for my wifes contract. Being in midrand , they said my phone had to be ordered it may take 3 to 5 days , my wifes would be delivered in 2 days . My phone got delivered in 3 days , the wifes did not , when we called on the 5th day , another agent said the order was done but not finalised. The second agent then asked to confirm the delivery address which was the home address. another 5 days and the phone gets delivered to the work address and she was not there.A whole 2 weeks later and the phone gets delivered to the office and gets ****** still sealed and in the box, off course i am not blaming vodacom for the theft but the service was absolutely pathetic and all this would have been avoided