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KM
Kwanele M

1 reviews | Active since May 2019

02 Jul 2019, 10:28

PATHETIC VODACOM SERVICE

I called in at Vodacom with huge query to be sorted.

It was and still is a very important situation, the lady that I spoke to said she was going to pull up a recording of my call with the sales agent and get back to me, just to say that was one month ago. I am not sure if this lady is still looking for the recording or what, cause I have not got a call back from her or anyone from Vodacom in the case.

This is not what I expected from Vodacom to do. I am not sure if you aretryig to dismiss my case or what because if I am a valued customer they should have delt with my issue as soon as I had laid a complaint. This is what customer care does, well with this case I don't know what to think about Vodacom.

They didn't forget to debit my account yesterday, but I am not happy about the service that I am receiving from the service provider. What is the meaning of this? Tell me what shall I do?

0
Replies (4)
Vodacom
Vodacom's reply03 Jul 2019, 08:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
KM
Kwanele M's update03 Jul 2019, 18:42
Reviewer Update
I have been hearing and reading that for a while and I have not had anyone call me back and explain anything to me, instead I get a call and the call (incoming) turns to an outgoing call and I don't know what is that suppose to mean? The call is the cut and that's the end to the call.... is that your idea of a call back from the consultant?
KM
Kwanele M's update15 Jul 2019, 17:30
Reviewer Update
I have not received a call from you guys regarding this nor did I receive an email from you regarding this matter, so tell me what means of communication did you communicate with me with that I don't know about? Was it via the -postal service? Was it via Skype? Even if this was the way that you tried to get a hold of me on I didn't get what you have for me.
KM
Kwanele M's update15 Jul 2019, 17:32
Reviewer Update
I have not received a call from you guys regarding this nor did I receive an email from you regarding this matter, so tell me what means of communication did you communicate with me with that I don't know about? Was it via the 'Postal Service'? Was it via 'Skype'? Was it maybe 'Facebook'? Even if this was the way that you tried to get a hold of me on I didn't get what you have for me.