Pathetic Vodacom Service

For more than 6 weeks I’ve been trying do my upgrade. Even after confirmation of delivery of my new device and reference number confirming it someone in vodacom cancelled the contract. After numerous attempts to get this resolved absolutely no one in the company cares or want to try and assist me to fix vodacom’s **** poor service. I’ve been a red premium client for over 10 yrs. This is nothing short of humility and shockingly poor service. No vodacom staff cares. Even after 4 hello Peter posts and call backs no one followed through on anything they’ve promised. No management seems to interested or give a dam about doing their job and fixing their mistakes. This is how u treat premium clients Vodacom??!