tS
tanja S

1 reviews | Active since Mar 2016

05 Jun 2018, 15:08

pathetic vodacom service

So quick to contact u to collect outstanding money. But for 2 years i have been batteling to remove a supscription that was offered free with an upgrade. They charge me for that. But they are not so quick to remove it.

You can never get through to a manager. They alwas say they will phone u back and never do. Half the time after spending an hour on the phone with them they did not even log my query.

Pathetic!

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2018, 16:24
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jun 2018, 13:22
Official

Hi Tanja

As discussed, this matter has now been resolved.

May you have a pleasant day further!

Regards,

RJ