Pathetic Vodacom Service

Tried changing my debit order 3 times, NO SUCCESS...finally someone within the WHOLE OF VODACOM did their job on the 4th time when I requested it in the Cape Gate Branch. Well done Christopher you do what you get paid for...but before that at the beginning of September there was a reversal on my account which costs me R115.00 from Standard Bank everytime btw because of the fact that YOU GUYS JUST COULDN'T SEEM TO GET MY DEBIT ORDER DATE TO CHANGE...Went to Christopher on 08/08/2017 and he did what was asked. Cool, vodacom asks me when they must take a debit again due to the reversal I say 18/08/2017 is fine. Debit goes of for R367.49, account it paid and all is well...07/09/2017 comes I get an SMS for R834.98 which consists of the following (R367.49 For arrears amount which was already paid on 18/08/2017 + R100 penalty fee due to the lack of service/knowledge/energy, whatever it is from vodacom staff due to reversal and lastly R367.49 for the month of September.

I phone in 2 or 3 times and Finally get to a gentleman called Nick Ndlovu...(Surprised I get to the 2nd staff member doing their Job, what????) He logged a service request on ref - Service request number for bill charges on account and Debit date is 1- ********** ********** . Cool, thinking they will solve my issue, no feedback, I phone again just to log another service request on - Reference number is 1- ********** ********** for the billing dispute because I want my money BACK IN MY ACCOUNT.. NOT CREDIT, MY MONEY THAT YOU TOOK...The lady tells me it takes 3 to 7 days to get resolved. Yesterday it was 15/09/2017 still nothing/nada....I phone in AGAIN today and speak to several agents and the put me through to accounts after telling me it takes 7 to 14 working days, I say NO to the lady in accounts I want to speak to a Manager please. I hold on fonally a manager emerges but it seems he doesn't know how the headsets work of the setup as he could hear me and the he can't but the WHOLE time on the phone for over 20 minutes there was nothing wrong. Okay, hoping as this is an escelation the MANAGER would take leadership s****s and initiative and phone me back, yet again...WHAT A DISAPPOINTMENT...I phone in again, go through the whole process to get to accounts and ask for a manager AGAIN...The famous line pops up "Please just hold for me sir"...what happens? Line DISCONNECTS again, hoping they would phone back as this is an escelation...****ing me off even more...so VODACOM??? WHAT CAN I DO IN ORDER TO GET MY MONEY BACK SEEING NO ONE GETS BACK TO ME ASSISTS ME IN ANY FORM OR DOES THE EFFORT TO RESOLVE MY PROBLEM??? FOR THE LOVE OF GOD, PLEASE HELP ME!!!!! I don't want credit, I want my money back into my back account as soon as possible.