Pathetic Vodacom Service

On the 20th of September I received an sms stating that my debit order came back unpaid. This was impossible as there was more than enough money in my account and my debit order date is only the 22nd of each month. I immediately contacted Vodacom and was ensured that this was a mistake and that it would have no effect on my account.<br> <br> On the 10th of October and received an automated call and sms stating that my account was in arrears. I phoned Vodacom and Didi told me that my account was in arrears with R300 and after holding the line for near to 30 minutes, she was unable to tell me what this was for. I asked to speak to a manager but she said that the manager was not available but that she had escalated the case and that I would receive a call within an hour. It's more than a day later and I am still waiting.<br> I then went into the my local Vodacom branch but after another wasted hour they were also unable to help me. I want this sorted out before close of business tomorrow as I am in the process of closing all my Vodacom contracts. I have been a loyal customer for 10 years, but this is pathetic.<br> <br>