Pathetic Vodacom Service

Vodacom's Cancellations Department gave me a horrible service..

In October I went to vodacom to ask if they can upgrade me to a dual Sim phone. They said they don't offer such a mobile phone. I then requested a cancelation since I got a suitable deal at another service provider.

October I called for cancelation and was told it went through.. November they deducted,I called again to ask why is the contract still active... They apologized and said it is processed.. December they deducted again and I thought it was a mistake since I requested cancelation two times already. I then reversed that debit order.. Only to find that it was not processed again. They send me email/sms saying my account is in areas. Because I did not want my name to be in bad books with credit providers I paid via ABSA account. I called cancellation again to cancel they said it is processed..

January 04th was when the cancellation was in effect and I was told that my account will be credited .. Late January my account is suspended, I went to Voda store they said I am in areas for December and January. I asked about the "Account to be credited" they said it was not loaded on the system.

Vodacom I will not pay for this areas you have to cancel my contract as I requested back in October 2020.. Poor service by your Cancellations Department. PATHETIC!!!!!