Pathetic Vodacom SA

<p>The 27th of Dec 2016 I requested a cancellation on 2 of my 3 numbers with Vodacom. They sent me the cancellation qoute. On the (RECORDED) call, the operator assured me that the amout on the qoute included the usage for Dec 2016. On the 3rd of Jan 2017 I phoned Vodacom to question the email I received the previous day saying that I was in arrears for those 2 cancancelled numbers. The operator told me that he can see the problem on their side, and they would tend to it and let me know within 48 hours. On the 9th I phoned them to follow up, again I was told the same story, "they would let me know within 48 hours". I phoned in again on the 26th, I spoke to Lydia @ Cancellations and she told me she was going to escalate the matter to Midrand, with the REF # 1- ********** 19633, and I would be brought up to date in 24h. I phoned again on the 1st of Feb, with Supervisor Maria, same story. On the 6th I spoke to Phumie, her Supervisor was going to call me back, STILL NOT RESOLVED. The guy who gave me the quote and said it included the Dec usage, phoned me in Jan, said he know he made the mistake, but that he was not willing to bear the consequences, then dropped the phone!!!!! This is UNACCEPTABLE. AFTER YEARS OF BEING A LOYAL VODACOM CUSTOMER, not 1 late payment, now this???? </p>