Pathetic Vodacom reception Parkrand Boksburg
<p>For the last few months we have been having pathetic reception fromm Vodacom in our residential area. Parkarand proper Boksburg. You literaly go from 4g service to no service to 3g to H+ back to no service all in 1 minute. It takes forever to open any internet pages, most of the time internet just starts to hang or says no internet service. This is really frustating as you cant open internet pages, whatsapp cant send messages or download attachements, facebook takes forever to load......This is also for making calls, you have to run around the house like a mad person to get reception to make calls, most of the time you just get voicemails for missed calls..... Both my wife and I have the same problem. She uses a Sony experia Z5 and I use a Iphone 6, previously I had a Samsung Galaxy S6 works phone, exactly the same story. Why do we get lured into new contracts with fancy phones with 4g and LTE if Vodacom cant even supply the actual service to everybody............. Why dont you first try to get a stable fast newtwork for everybody everywhere before you so quickly upgrade all the fancy areas to LTE+ etc.????? Are we in the smaller areas not that of importance to Vodacom as customers? Just by the way, I have got family who is on MTN who has got perfect reception in my house, friends with Telkom and Cell C and they also have perfect reception!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
We have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Regards
Dominic
Good Day
We have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Regards
Dominic
It has been over 2 months now since reporting this and over 6 months of sever frustration!!!Some call backs and even a technician to my house to test the signal and still no joy out of Vodacom- In December a technician came out to my house to confirm what we already
knew, NO RECEPTION IN OUR AREA!!! I was then told that they will have to install a booster in my house to boost the reception and that this would be installed during the following week. No such thing happened!! After another email sent to Vodacom to ask whats happening no response again for more than 2 weeks......Eventually after 2 weeks I received a call to ask IF the technician has been to my house.....I gave the explanation as above mentioned about the booster, she promised she would follow up, another 3 weeks went by no response again, I eventually got a call to inform me that they cant install a booster as the reception is so bad that even a booster wont be able to help......I then said but this means that Vodacom cant supply me with a service that I am paying for ( 2 Vodacom contracts in my house). I was then told that I can cancel the contract with zero penalties, I was then contacted again a couple of days later to arrange for phone collection and, but I then said that I first want proof in writing to confirm the zero penalties and that there will be no legal implication in doing this, so now since I have asked for that and 4 emails later now I am just getting ignored. It is exceptionally rude to just ignore a person especially if you are in the wrong side of things!!!!! in the meanwhile I must be stuck with a non existing service which I just need to keep on paying!!!! I cant believe this, I have been a Vodacom customer for over 10 years and this is the service that you must be happy with..........Even trying to post this is a freakin nightmare as I'm battling to get proper reception via a Vodacom ****le!!!!!
It has been over 2 months now since reporting this and over 6 months of sever frustration!!!Some call backs and even a technician to my house to test the signal and still no joy out of Vodacom- In December a technician came out to my house to confirm what we already
knew, NO RECEPTION IN OUR AREA!!! I was then told that they will have to install a booster in my house to boost the reception and that this would be installed during the following week. No such thing happened!! After another email sent to Vodacom to ask whats happening no response again for more than 2 weeks......Eventually after 2 weeks I received a call to ask IF the technician has been to my house.....I gave the explanation as above mentioned about the booster, she promised she would follow up, another 3 weeks went by no response again, I eventually got a call to inform me that they cant install a booster as the reception is so bad that even a booster wont be able to help......I then said but this means that Vodacom cant supply me with a service that I am paying for ( 2 Vodacom contracts in my house). I was then told that I can cancel the contract with zero penalties, I was then contacted again a couple of days later to arrange for phone collection and, but I then said that I first want proof in writing to confirm the zero penalties and that there will be no legal implication in doing this, so now since I have asked for that and 4 emails later now I am just getting ignored. It is exceptionally rude to just ignore a person especially if you are in the wrong side of things!!!!! in the meanwhile I must be stuck with a non existing service which I just need to keep on paying!!!! I cant believe this, I have been a Vodacom customer for over 10 years and this is the service that you must be happy with..........Even trying to post this is a freakin nightmare as I'm battling to get proper reception via a Vodacom ****le!!!!!