Pathetic Vodacom. Pathetic

I am disappointed yet again with Vodacom’s dismal service. I want to migrate my contract down as I am out of the country for a while but want to keep my number. When I called in December the penalty was R4800. When I called again in March it was R5200. I queried this a number of times and spoke to a multitude of people in Solutions. The list of people were Patricia Nathabiseng Portia Puseletso Keke Ishmael Masechaba Adolphus Sangwuni. Aldophis seemed to show some understanding and intention to assist. Most other agents seem to actively discourage and frustrate you with useless questions and a refusal to do as asked saying it is not possible but when escalated to a manager it suddenly becomes possible. This seems to an active policy on Vodacom’s part to frustrate clients into giving us their complaint. There was never any solution forthcoming. Eventually Patricia from the City branch said she would handle the migration. I would pay the R 5200 and then be credited with the difference. The problem is that I have not been migrated. I have been billed with the R1800 of my usual contract. The biggest problem now is that I am overseas and have no recourse to action. This is after I was promised in a telephone call on 13 March that everything would be sorted out. The reference numbers are 1- ********** ********** , 1- ********** ********** , 1- ********** ********** , 1- ********** ********** , 1- ********** ********** .