Pathetic Vodacom, only interested in money and not people.

My uncle died just over a month ago. My Aunts cell contract was under his name. Vodacom was contacted and was asked to change the account into her name so that normal payments can continue. She does not have R 11 000 up front to pay the account full which I what they want to do. They have now suspended her service even although the payment for April was made. I think this is pathetic service from Vodacom.