RG
Rina G

1 reviews | Active since Aug 2013

05 Jun 2018, 12:57

PATHETIC VODACOM - ONCE AGAIN, AND AGAIN....................................................

Here I go AGAIN: After fighting with Vodacom during May, my money was paid back for over charge on my Vodacom account (due to "Vodafone Live") - I HAVE A CONTRACT. On 25 May, as I've done for years now on the 25th of each month, I sent ab to 31050. It showed I HAVE TO PAY NOTHING. I DID THIS AGAIN ON 29 MAY, STILL SHOWED NOTHING TO PAY....... I know one must pay monthly, SO I PAID R 1 300 on 25 May. Now I'm getting this automated CALL FROM vODACOM (YESTERDAY AND TODAY) TELLING ME TO PAY R1 863.76..........CLEARLY VODACOM'S SYTEMS ARE NOT WORKING, BECAUSE THE R 1 300 I PAID ON 25 MAY, IS NOT OFF. I HAVE A CONTRACT, I HAVE A CONTRACT - WHYYYYYYY IS THE AMOUNT THIS HIGH??????????????????????? All of a sudden this all started from January........NOW IT'S SHOWING ENTERTAINMENT SERVICES (R 267.92), INSTEAD OF VODAFONE LIVE.............................WHAT IS GOING ON????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

0
Replies (1)
Vodacom
Vodacom's reply05 Jun 2018, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team