1 reviews | Active since Aug 2013
PATHETIC VODACOM - ONCE AGAIN, AND AGAIN....................................................
Here I go AGAIN: After fighting with Vodacom during May, my money was paid back for over charge on my Vodacom account (due to "Vodafone Live") - I HAVE A CONTRACT. On 25 May, as I've done for years now on the 25th of each month, I sent ab to 31050. It showed I HAVE TO PAY NOTHING. I DID THIS AGAIN ON 29 MAY, STILL SHOWED NOTHING TO PAY....... I know one must pay monthly, SO I PAID R 1 300 on 25 May. Now I'm getting this automated CALL FROM vODACOM (YESTERDAY AND TODAY) TELLING ME TO PAY R1 863.76..........CLEARLY VODACOM'S SYTEMS ARE NOT WORKING, BECAUSE THE R 1 300 I PAID ON 25 MAY, IS NOT OFF. I HAVE A CONTRACT, I HAVE A CONTRACT - WHYYYYYYY IS THE AMOUNT THIS HIGH??????????????????????? All of a sudden this all started from January........NOW IT'S SHOWING ENTERTAINMENT SERVICES (R 267.92), INSTEAD OF VODAFONE LIVE.............................WHAT IS GOING ON????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
