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Angelique B
1 reviews | Active since Nov 2020
23 Nov 2020, 16:30
Pathetic Vodacom not allocating payments via The Vodacom Website
I paid my cellphone account R3500 via the Vodacom App on the 16th of November 2020. The money has been deducted from my account and I sent my statement to *** more than once. I keep on calling the the contact centre, and all the consultants keeps on saying Mrs Mkhize will contact me back. It has been 7 days, a suspended line and NO F*&^% CALL BACK!!! My record looks bad, because someone cannot do their job.
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Replies (3)
Vodacom's replyOfficial
24 Nov 2020, 06:46 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 06:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Angelique B's updateReviewer Update
24 Nov 2020, 10:41I have been waiting 8 days for someone to contact me, VODACOM IS PATHETIC MAN, NO call backs, I have sent my POP 17 times to the email address provided.
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Angelique B's update24 Nov 2020, 10:41
Reviewer Update
I have been waiting 8 days for someone to contact me, VODACOM IS PATHETIC MAN, NO call backs, I have sent my POP 17 times to the email address provided.
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Angelique B's updateReviewer Update
24 Nov 2020, 12:36I have been calling 082 135 7 times today, calls are being dropped after I speak to consultants, 27 mails to MBALENHLEPRECIOUS.MKHIZE and now you have ********ly suspended my line, I have made PAYMENT 8 DAYS AGO!!!! I am cancelling my contract with vodacom. Your call centre agents are useless, I am also currently on the line, waiting 48 minutes for someone to answer. I hope your CEO is proud of his company being managed to the ground.
AB
Angelique B's update24 Nov 2020, 12:36
Reviewer Update
I have been calling 082 135 7 times today, calls are being dropped after I speak to consultants, 27 mails to MBALENHLEPRECIOUS.MKHIZE and now you have ********ly suspended my line, I have made PAYMENT 8 DAYS AGO!!!! I am cancelling my contract with vodacom. Your call centre agents are useless, I am also currently on the line, waiting 48 minutes for someone to answer. I hope your CEO is proud of his company being managed to the ground.